If you think you have used the correct email address and password, but still can't access your account contact our Customer Support Team for assistance. I put my correct email address and password, still not working If you would like to reconfirm when your account will be reactivated, you may contact our Customer Support Team, of whom would be happy to assist. Your timeout request is likely to be still active - once your timeout period has expired, you will be able to access your account again as normal. I opted for a timeout and I cannot access my account Once this time passed, try to log in again ensuring all of your details are correct. The locks will clear on their own after 90 minutes. If the third attempt is still unsuccessful, then your account will be temporarily locked out for 90 minutes. The new lockout policy allows you to enter your correct password 5 times for 3 attempts. You will be temporarily locked out from signing in if you have attempted to log in 5 times unsuccessfully. We enforce this policy to ensure fair play and security, for more information on this (and account in general), take a quick look at our terms and conditions, in particular, points 5.1 and 5.2. I try to log in and I get a "Locked out" error message In short, no - you can only have one customer account with us. On the Chumba Casino main page, select: Forgot your password? below the yellow LOG IN button and follow the instructions:įor further information on this, please see the following article: I forgot my password. If you are having trouble logging in to your Chumba Casino account, you may find a solution below:
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